@extends('layouts.app', [
    'title' => 'Helpdesk Mahasiswa',
    'pageTitle' => 'Helpdesk Mahasiswa',
    'pageSubtitle' => 'Tindak lanjuti tiket mahasiswa, atur prioritas, dan beri tanggapan resmi dari staff akademik.',
])

@section('content')
    <div class="card card-outline card-primary">
        <div class="card-header">
            <h3 class="card-title font-weight-bold">Daftar Tiket Helpdesk</h3>
        </div>
        <div class="card-body">
            <form method="GET" action="{{ route('pegawai.portal.helpdesk.index') }}" class="mb-4">
                <div class="row">
                    <div class="col-md-4 form-group">
                        <label>Cari</label>
                        <input type="text" name="q" class="form-control" value="{{ $search }}" placeholder="Subjek, kategori, mahasiswa">
                    </div>
                    <div class="col-md-4 form-group">
                        <label>Status</label>
                        <select name="status" class="form-control">
                            <option value="">Semua</option>
                            @foreach ($statusOptions as $value => $label)
                                <option value="{{ $value }}" @selected($status === $value)>{{ $label }}</option>
                            @endforeach
                        </select>
                    </div>
                    <div class="col-md-4 form-group">
                        <label>Prioritas</label>
                        <select name="prioritas" class="form-control">
                            <option value="">Semua</option>
                            @foreach ($priorityOptions as $value => $label)
                                <option value="{{ $value }}" @selected($priority === $value)>{{ $label }}</option>
                            @endforeach
                        </select>
                    </div>
                </div>
                <button type="submit" class="btn btn-primary">
                    <i class="fas fa-search mr-1"></i>
                    Filter Tiket
                </button>
            </form>

            @foreach ($tickets as $ticket)
                <div class="border rounded p-3 mb-3">
                    <div class="d-flex justify-content-between flex-wrap">
                        <div>
                            <h5 class="mb-1">{{ $ticket->subjek }}</h5>
                            <div class="text-muted">{{ $ticket->kategori }} - {{ $ticket->mahasiswa?->nama_mahasiswa ?? $ticket->user?->name ?? '-' }}</div>
                            <p class="mb-1 mt-2">{{ $ticket->pesan }}</p>
                        </div>
                        <div class="text-right">
                            <span class="badge badge-{{ $ticket->status === 'selesai' ? 'success' : ($ticket->status === 'diproses' ? 'info' : 'warning') }}">
                                {{ ucfirst($ticket->status) }}
                            </span>
                            <div class="small text-muted mt-1">Prioritas {{ ucfirst($ticket->prioritas) }}</div>
                        </div>
                    </div>

                    <form method="POST" action="{{ route('pegawai.portal.helpdesk.update', $ticket) }}" class="mt-3">
                        @csrf
                        @method('PUT')
                        <div class="row">
                            <div class="col-md-3 form-group">
                                <label>Status</label>
                                <select name="status" class="form-control form-control-sm">
                                    @foreach ($statusOptions as $value => $label)
                                        <option value="{{ $value }}" @selected($ticket->status === $value)>{{ $label }}</option>
                                    @endforeach
                                </select>
                            </div>
                            <div class="col-md-3 form-group">
                                <label>Prioritas</label>
                                <select name="prioritas" class="form-control form-control-sm">
                                    @foreach ($priorityOptions as $value => $label)
                                        <option value="{{ $value }}" @selected($ticket->prioritas === $value)>{{ $label }}</option>
                                    @endforeach
                                </select>
                            </div>
                            <div class="col-md-6 form-group">
                                <label>Tanggapan</label>
                                <textarea name="tanggapan" rows="2" class="form-control form-control-sm">{{ $ticket->tanggapan }}</textarea>
                            </div>
                        </div>
                        <button type="submit" class="btn btn-sm btn-primary">Simpan Tanggapan</button>
                    </form>
                </div>
            @endforeach

            <div class="mt-3">{{ $tickets->links() }}</div>
        </div>
    </div>
@endsection